MyAccount for Employers

I already have an account. What’s changed?

To protect your privacy we are upgrading the login page and introducing Multi-factor authentication.  When you log in for the first time after April 27, 2026, you’ll need to reset your password and set up MFA before you can access your account.

To do this, select “Forgot Password”—even if you remember your password.
You’ll be guided through resetting your password and setting up MFA before you can access your account.
Before April 27, you can sign in as usual, using your email and password.

Resetting your password

1. Enter your email address
2. Click Next
3. Select Forgot Password
4. Click ‘Email code to’ (note your email address will be partially hidden)
5. Go to your email to get the one time code
6. Enter the code and select Verify
7. Enter your new password, and re-enter it to confirm
8. Click reset password
9. Your password is now reset, complete the MFA steps one more time to login

Creating a new account

To create an account, you need:

• Your account registration code (Included in your welcome package and valid for 30 days)
• Your 15-digit business number (BN)

To request your account registration code, call 1-800-870-3331.

Set up your account

1. Go to the MyAccount registration page
   • Page works best on Google Chrome for desktop or mobile
2. Select No account? Create one
3. Enter your email address and select Next
4. Enter the verification code sent to your email and select Next
5. Enter the following details:
   • Account registration code
   • 15-digit business number (Including NW code)
   • Password (Minimum 8 characters, including uppercase, lowercase, number, or special character)
   • Re-enter password
   • Select the checkbox to certify that you are authorized to act on behalf of your organization
6. Accept the terms of use and select Next
7. Select Yes or No to “Stay signed in?” depending on if you are on a secure device
8. Follow the prompts to identify yourself:
   • First name
   • Last name
   • Position title
   • Work phone
9. Confirm all policies associated with your business number are listed
10. Accept the statement and complete registration

Once your account is set up, the first person to register becomes your MyAccount administrator.

Managing user access

MyAccount lets you control who can access your WCB information and what they can do.

Each user has a role that determines what they can see and submit. Your MyAccount administrator is responsible for making sure the right people have the right access.

If you’re unsure what level of access to assign, check with your organization’s privacy, security, or HR team.

User roles

Only Account or Policy Administrators, Full Access, and Claims Only users can view claim-related information and letters.

Add or manage users

Add a new user

1. Go to Manage User Access
2. Select Create User and enter the person’s name and contact information
3. Select their access level and assign any relevant policies
4. Select Next to confirm

The new user will receive an email to set their password. The link expires in 24 hours. If it expires, they can select Forgot Password on the login screen to receive a new link.

Important notes

• Use a hyphen for names such as Mary-Lou or Jean-Luc
• Do not enter two names separated by a space
• If you have trouble adding a user, call 1-800-870-3331

Manage existing users

From Manage User Access, you can:

• Change a user’s access level
• Grant access to additional policies
• Delete a user

Change a user’s access

1. Select Manage User Access
2. Select the user and choose Edit
3. Select Edit Contact to update their access level
4. Select Update Access

Grant a user access to another policy

1. Select Manage User Access
2. Select the user and choose Edit
3. Select Add Policy
4. Choose the policy number and access level
5. Select Add Policy

Delete a user

1. Select Manage User Access
2. Select the user and choose Edit
3. Select the policy and choose the delete option
4. Confirm the deletion
5. Return to Manage User Access to confirm the user has been removed

Email notifications

You will receive an email when you have a new secure message in MyAccount.

Using MyAccount on mobile

If you’re using a mobile device, you may need to rotate your screen to landscape to see all features.

What you can do in MyAccount

With MyAccount, you can:

• Submit injury reports and other forms
• Send and receive messages and documents
• Get email alerts when you receive a new message
• View and manage claims
• Check clearance status for your workplace and subcontractors
• Access your rate and premium information
• View monthly statements of account
• Report payroll
• Access inspection reports, compliance orders, and other Occupational Health and Safety documents

Need help?

If you have questions about MyAccount, contact us:

• Email: info@wcb.ns.ca
• Call: 1-800-870-3331