What's Changing for Service Providers

We’re modernizing our systems and processes to provide you with better service and more online service options.  The following are some of the service changes we’ll be making for Service Providers in June 2019. 

More WCB Online Enhancements

More information about WCB online enhancements is coming soon. Check back later for more details.

Physician Billing

Improvements are coming to how physicians’ claims are processed at WCB, and beginning June 2019, physicians will have to submit a WCB claim number and/or a workers injury date (month and year) when submitting claims payment.

Confirming a workers is eligible for benefits at the time of claim submission helps prevent billing errors and the need for payment reversals, and will claims continue to be paid efficiently. It is important to note that if a workers doesn’t have a WCB claim number yet, only the injury date (month and year) need be submitted. 

In addition, we know that timely information is important and WCB is committed to improving communications. Also in June 2019, WCB will notify physicians when there are eligibility changes related to a worker receiving care. Updates will occur when coverage has been approved, denied, or closed, and if a worker transitions to receiving long-term benefits from a return-to-work plan. 

Ongoing updates will be provided by Medavie via the MSI Physician’s Bulletin. If you do not receive the Bulletin, you can subscribe here. 

As we update our systems, significant training will be required for all WCB employees. The training period is scheduled to begin on March 25. During this time, it’s possible that some calls may not be returned as quickly as we would like, and we may take longer than usual to reply to secure online messages. As always, please stay in touch. We will review and respond as quickly as possible, balancing both customer service and the need to ensure proper training on our new systems. We thank you for your patience as we work towards a new and improved WCB Nova Scotia.