We’re modernizing our systems and processes to provide you with better service and more online services. The following are some of the service changes we’ll be making for employers in June 2019.
New MyAccount Employer Portal
We’re improving MyAccount, WCB’s online service for employers, to make it easier for employers to support safe and timely return to work. Here’s just a few examples of how we’re changing. More information will follow soon.
Methods of Payment
Starting in 2019, we will no longer accept cash or post-dated cheques, and we’ll stop accepting post-dated cheques for dates in 2019 from now on. Regular cheques will still be accepted, and payments may still be made through financial institutions online and in person. The exception is post-dated cheques that have already been delivered to the WCB for payment dates in 2019 – these will be retained and deposited as usual.
Canada Revenue Agency’s free My Payment service is a fast and easy way to remit your WCB premiums. Learn more at canada.ca, or call us at 1-800-870-3331.
Special Protection Renewal
How does it work now?
Currently, Special Protection employers re-apply for coverage every year.
How will it improve in 2019?
As we update our systems, significant training will be required for all WCB employees. The training period is scheduled to begin on March 25. During this time, it’s possible that some calls may not be returned as quickly as we would like, and we may take longer than usual to reply to secure online messages. As always, please stay in touch. We will review and respond as quickly as possible, balancing both customer service and the need to ensure proper training on our new systems. We thank you for your patience as we work towards a new and improved WCB Nova Scotia.
Starting in 2020, employers who purchase Special Protection coverage won’t need to re-apply.
For each year thereafter, as long as full payment is received, coverage will continue. Non-payment will automatically trigger the cancellation process. Special Protection employers will receive more information about automatic renewal this fall.