Changing to Serve You Better

What’s New? 

For Employers For Workers For Service Providers

We’re modernizing how we do business, to provide better service and to support return to work and injury prevention.  

In June 2019, our business transformation, supported by new systems, will provide us with better tools  and approaches, faster processes, and will enable more online services for workers and employers. We’re reducing red tape and moving away from some time-consuming paper-based service processes. 

We’ll have lots more to share about what’s changing over the next few months as we finalize our plans, so be sure to come back often. 

Right now you can:

As we update our systems, significant training will be required for all WCB employees. The training period is scheduled to begin on March 25. During this time, it’s possible that some calls may not be returned as quickly as we would like, and we may take longer than usual to reply to secure online messages. As always, please stay in touch. We will review and respond as quickly as possible, balancing both customer service and the need to ensure proper training on our new systems. We thank you for your patience as we work towards a new and improved WCB Nova Scotia.