Today, WCB Nova Scotia turned the switch on its new core operating systems, Guidewire, marking a major milestone in its modernization and overall business transformation.
Guidewire is an industry-leading software suite which will allow WCB to move away from being so reliant on paper-based processes, and improve services for worker, employers, service providers, and other stakeholders we do business with.
As the face of injury changes, WCB has to change too. The improved systems and processes will better serve an evolving population, and a changing workforce. The changes will mean better outcomes for workers and for employers, allowing us to continue reducing the impact of workplace injury.
As we transition to using the new system, there may be times calls are not returned as quickly as we would like, and we may take longer than usual to reply to secure online messages. We will review and respond as quickly as possible.
We thank you for your patience as we continue to work toward a new and improved WCB Nova Scotia.
To learn more about these changes and their impacts on workers, employers, and service providers, click here.