WCB Modernization: Latest Updates and Information

Update as of November 21, 3:30 p.m.

The Claims Data Download function is temporarily unavailable. We apologize for any inconvenience, and we will update when it is back online.

To stay up to date on all system updates for MyAccount and WCB Online, visit support.wcb.ns.ca, and click on System Updates tab under each user section.

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Update as of October 31, 2:00 p.m.

The Claims Data Download function on MyAccount is now available. Thank you for your patience.

To stay up to date on all system updates for MyAccount and WCB Online, visit support.wcb.ns.ca, and click on System Updates tab under each user section.

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Update as of October 23, 10:00 a.m.

The Claims Data Download function on MyAccount is temporarily unavailable. We apologize for any inconvenience and will update when it is back online.

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Update as of October 8, 2:00 p.m.

Workers - Updating contact and banking information

We are currently experiencing challenges with WCB Online when updating contact information, including banking details. WCB Online may appear to accept changes, but if you need to update your information, please contact WCB directly. 

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Update as of September 9, 3:30 p.m.

Medical Aid Statements for Tiered Service Providers

Medical Aid Statements for June and July have been mailed, so you should receive them within one to two business days. Statements for August will follow a few days later. In the near future, we plan to mail these statements to you weekly.

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Update as of September 5, 8:00 a.m.

NOTICE TO EMPLOYERS: CLEARANCE STATUS
 
The clearance function in MyAccount is currently not working properly. In some cases, clearance status may not be accurately displayed. 
 
For the time being, please disregard clearance status as displayed within MyAccount, and use the paper-based process. 
 
If you are a subcontractor, please use the paper clearance letter that you have been mailed. As a reminder, if you are in good standing, you will soon receive a new clearance letter that will be honoured until December 31. If you are a principal contractor, please refer to the clearance letter your subcontractor will show you. 
 
We understand the importance of demonstrating and checking clearance to the employer community. We are working to fix the underlying software issue, and will provide further updates as that work continues.

We regret this temporary inconvenience of switching back to paper, and we appreciate your patience. 

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Update as of August 30, 8:30 a.m.

MyAccount is now available.

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Update as of August 29, 8:30 a.m.

MyAccount is currently unavailable for maintenance. We apologize for the inconvenience. Please try again later.

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Update as of August 13, 3:00 p.m.

July Statements of Account are now available in the Financials tab in MyAccount. If you receive a paper statement, you will get it in the mail in a few business days. 

Please note, this statement covers the period until August 12. Some employers may notice a higher balance than usual as there are more weeks of payroll reflected. However, please continue to report your existing remittance frequency.

A small number of policies may notice missing transactions. Although some information may not be showing, rest assured that the balance showing on your Statement of Account is accurate and your financial information is correct in the Financials tab in MyAccount.

During this transition time, late reporting fees are being waived. 

As always, if you have any questions about your Statement of Account, please contact us at 1-800-870-3331. 

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Update as of July 17, 3:00 p.m.:

Paper clearance letters have been extended until December 31, 2019, in order to fully understand concerns raised, and get the process right. In September, if you are in good standing with WCB, we will mail you your clearance letter. Click here for more information. 
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Update as of July 5, 2:00 p.m.:

June Statements of Accounts have been generated, and will be available on MyAccount Monday. If you receive a paper statement, you will receive it in the mail over the next few business days. 

Due to a technical issue, some employers may see a number of incorrect transactions on their Statement of Account. Please disregard these transactions as these are system errors, which have been reversed. Your statement balance is correct. 

Some employers may notice a Breakdown of Balance on the bottom of your Statement of Account this month. Please disregard. 

As always, if you have any questions about your Statement of Account, please contact us at 1-800-870-3331.

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Update as of July 2, 12:00 p.m.: 

MyAccount is back online. Please use MyAccount to submit injury reports and to send secure messages, as per usual. As a reminder, please check user access roles to ensure your users have the right level of access to your claims information.

Financial information is not yet available, as we work to resolve some details to ensure correct balances are displayed. This work is also delaying the June Statements of Account, which will be later than usual this month. If you have questions about your account, please contact us toll-free at 1-800-870-3331.

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Update as of June 28, 3:30 p.m.: 

MyAccount will be unavailable over the long weekend for system maintenance. We apologize for any inconvenience this may cause. Please check back for more information on Tuesday, July 2. 

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Update as of June 27, 1:30 p.m.:

All WCB Online channels are now functioning. 

We’re still making some final tweaks to ensure a better service experience. As we do that, there may be some brief periods of intermittent downtime. They will happen after business hours, wherever possible. Please watch this space for updates.

Click below to learn more:

Support information for all online services is available at support.wcb.ns.ca/

As always, if you have questions about anything you are experiencing, please contact us:

OnlineServicesHelp@wcb.ns.ca, or toll-free: 1-800-870-3331.

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Update as of June 25, 4:00 p.m.:

September 30 clearance letters were mailed yesterday, June 24, to all employers in good standing. Click here for more information.

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Update as of June 20, 2:00 p.m.:

WCB Online for workers is back online. Here's what you need to know.

  • We continue to make good progress processing new claims and documents submitted during our system transition and launch period. We apologize for the delays in service some workers and employers are experiencing due to this, and thank you for your continued understanding and patience.
  • MyAccount for employers remains offline, as we continue working to address issues to ensure a better service experience when it comes back online. 
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Update as of June 17, 4:00 p.m.:

  • Steady progress was made over the weekend to process new claims and documents that were submitted during our system transition period. We apologize for the delays in service some workers and employers are experiencing due to this, and thank you for your continued understanding and patience.

  • While we are still moving forward with real-time digital clearance, we are extending paper clearance letters until September 30, 2019, to ensure our stakeholders have time to adjust to the new process. Learn more.

  • WCB Online for Service Providers: Please note that historical forms are not viewable at this time. We are working to resolve this issue. Service providers can still send and receive secure messages. Please continue to hold on submitting new invoices. And remember, support is always available at support.wcb.ns.ca

  • WCBOnline for workers and MyAccount for employers remain offline, as we work to address issues to create a better service experience when they come back online. 

 

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Update as of June 14, 3:45 p.m.

  • WCB Online for Service Providers is back online. Service providers can now send and receive secure messages. Please continue to hold on submitting new invoices. And remember, support is always available at support.wcb.ns.ca
  • WCBOnline for workers and MyAccount for employers remain offline, as we work to address issues to create a better service experience when they come back online.
  • We continue to process new claims and documents that were submitted during our system transition period as quickly as possible. We apologize for the delays in service some workers and employers are experiencing due to this, and thank you for your continued understanding and patience.

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Update as of June 13, 3:00 p.m.

We continue to work to address a number of issues with our online services, and at this time, WCB Online for Service Providers is offline.

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Update as of June 13, 9:00 a.m.

  • Payments are now being processed. There may still be some delays, but, the system-related issues that were causing payment problems have been addressed. As always, if you do not receive your payment or you have questions about it, please contact us. 
  • Some workers and employers who have submitted new claims during our systems transition period are experiencing delays in service. We are working to immediately address this challenge. If you have sent us a fax recently, please know that it was received. We are processing these documents as quickly as possible. 
  • We have addressed a number of issues with our online services and are working to bring them back online.

Our Service Provider portal is now back online, and service providers can now send and receive secure message. Please continue to hold submitting any new invoices. Support is available at support.wcb.ns.ca.

WCBOnline for workers and MyAccount for employers remain offline, as we work to address issues to create a better service experience when they come back online.

 
We continue to thank workers, employers and service providers for your understanding and patience as we adapt to our new systems. We apologize for inconvenience caused by service delays. 

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Update as of June 11, 3:00 p.m.

We are pleased to confirm that payments are being processed as of 2:00 p.m. this afternoon. 

We have addressed the technical issues that were causing the delay.

Workers who receive payments by direct deposit can expect to receive their payments within one to two business days. Some may be deposited later today. The exact payment date within those days depends on your banking institution.

Workers who receive their payments by cheque should allow a few days for the mail.

We apologize for any inconvenience this payment delay has caused.
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Update as of June 11, 1:30 p.m.

Late last week, WCB Nova Scotia implemented new core systems, as part of a long-term modernization. This modernization is updating decades-old systems with new cloud-based software.

There have been some challenges in the early days of implementation. 

As a result, there have been some impacts to payments for workers, and some payments are being issued later than usual.

We apologize for any inconvenience this may cause. 

We are committed to ensuring that all workers receive the benefits to which they are entitled. Our teams are working around the clock to resolve these issues. 

We understand the importance of making this right and we sincerely apologize for the impact it is causing to workers and their families. 

Please continue to check this page for the most current updates.