[June 1, 2017] As part of its five-year plan for transformation, WCB Nova Scotia is introducing new online services for employers, workers, and tiered service providers that will help reduce time, improve processes, and ultimately support better outcomes for workers hurt on the job.
The first step begins today, as tiered service providers and employers will be able to work online with WCB, including submitting forms, sending messages and documents, and more. The online service offering will be complete later in June, when workers will be able to access claim information and communicate with us securely online.
Starting today, physio and chiro clinics providing services on behalf of WCB will have new online services to use when working with WCB. Through WCB Online, tiered service providers can submit forms, reports and invoices electronically, and communicate securely with us online.
MyAccount services for employers have also been enhanced to include secure messaging and email notification features. My Account has been available for employers for more than 10 years.
New online services for workers are right around the corner, and will also be available later in June.
Learn more about WCB Online
WCB Online for Tiered Service Providers
WCB Online is a seamless way for approved tiered service providers to work with WCB when helping workers recover from workplace injury. Clinics are required to use WCB Online to submit forms, reports, and invoices. Through WCB Online, clinics can also communicate securely with the WCB about return-to-work plans and more.
WCB Online is currently only available for approved tiered service providers.
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MyAccount – Employer Enhancements
MyAccount is an online business tool for employers. It gives employers 24/7 access to their account and claim information. We’ve made improvements to MyAccount:
• A new secure messaging feature on MyAccount. Now employers can securely exchange information and documents with WCB Nova Scotia about return-to-work plans, claims, and more. Through secure messaging in MyAccount, employers can also share documents instantly and securely online.
• Email notifications. For employers supporting workers on their return-to-work journey, we have also added asked-for features to notify accounts with claims access of changes in the status of a claim or of a case worker change. Depending on role access within MyAccount, employers will receive these notifications.
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WCB Online for Workers – Coming Soon in June
With WCB Online workers will be able to:
Submit various forms, such as travel expenses, direct deposit sign up, and more.
Monitor their claim process at their convenience, including payments.
Securely ask questions about their claim, and get the answers quickly.
Be notified of all changes and updates in their claim.
Access all of this from their computer, tablet or smartphone.
Stay tuned for this exciting new service for workers.