Your WCB Case Worker's role and responsibilities
Your WCB case worker is committed to supporting you through your recovery and minimizing the impact of injury in your life. They want to help you return to your normal routines, as soon and as safely as possible. Here are some of the things your case worker does:
- Monitors your recovery and supports you through the claims process.
- Coordinates and monitors the success of any required health care and rehabilitation services.
- Connects with your employer to support job duty and workplace modification options.
Your WCB case worker might request that you attend a case conference. What is it?
As formal as it sounds, a case conference is simply a conversation between you, your employer, health care provider/doctor, and WCB case worker that allows for adjustments to be made to your treatment plan, while keeping everyone informed and on the same page. Your return-to-work team wants to provide you with the best treatment path so you can get back to your normal routine. This meeting can take place face-to-face, or by telephone, depending on the circumstances. Often, it is requested by the WCB case worker in consultation with your health care provider. They are carefully monitoring your progress and may have identified a need to check in with everyone who is supporting your recovery. A case conference is not always needed, particularly when everything is progressing as expected.