Workers' Compensation Safety Board of Nova Scotia

UPDATE Postal disruption plan (August 26)

Due to the high possibility of a postal service disruption, WCB Nova Scotia has stopped sending mail for delivery due to the risk it would not reach its destination, effective end of business day, Friday, August 26. This includes all items regularly mailed, including cheques, assessment, and claim-related correspondence.

Please see below for our contingency operational plans for workers, service providers, and employers, and check back often as this page will be updated as the disruption continues.

Workers 

Benefit cheques

Our priority is to ensure workers receive benefits during a postal disruption. Since we became aware of the possible postal disruption several weeks ago, all workers have been receiving direct deposit notices and forms in their cheques. Most workers have already signed up for direct deposit, it is quick, easy, secure, and the easiest way to ensure there is no delay in receiving benefits. 

If you have not yet signed up for direct deposit, please do so right away to ensure you continue to receive your benefits.

WCB Nova Scotia is unable to offer cheque pickup in a secure fashion. In extreme circumstances, when direct deposit is not possible, a WCB manager may approve a courier delivery.

Claim decisions

Caseworkers will call workers with claim decisions, ensuring workers understand the decision. Workers can also request a copy of their claim decision via fax. In rare circumstances, the worker may agree to have the claim decision emailed.

Other correspondence

Due to the risk of non-delivery, we are not mailing documents at this time. Any post will be sent following the resolution of a postal services disruption. Although some courier companies have established limits on courier volumes, in rare circumstances we will courier documents. A WCB service delivery manager will make the decision regarding when courier will be used. Examples of circumstances include, but aren’t limited to: 

• Payments where direct deposit isn’t available, such as retroactive or international payments. 
• An urgent legal document.
• A complex, complicated claim decision where a hard copy is required.

Thank you for your understanding as we adapt our service to deal with the postal disruption. If you have questions, please contact your caseworker, or telephone us at 1-800-870-3331.

Service Providers

Due to the risk of non-delivery, we are not mailing documents at this time. To minimize financial impact to our service providers, we will reassess the delivery of payments in September. Please continue to fax correspondence. If faxing is not an option, our courier address is 5668 South Street, to the back entrance on Fenwick Street. If you have any questions, please contact us at 1-800-870-3331.

Employers 

Due to the risk of non-delivery, we are not mailing documents at this time. Any post will be sent following the resolution of a postal services disruption, including the new account package you would receive if you recently registered your business online for insurance coverage. 

To ensure your workers receive WCB benefit payments quickly, safely, and securely, have them fill out a direct deposit form to submit along with the accident report. 

If you have any questions about your coverage, please call us at 1-877-211-9267.